QDOS Product Warranty

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    Create an Account/Login

    Click on the "Create Account" link below if you do not already have an account. Click on "Sign in now" if you already have an account.

    Create Account / Sign In 
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    Add New Registration

    Once you are on the account dashboard, click on the "Register Your Product". Fill in the fields displayed: Select your product, type in the product serial number, select purchase date and then upload an image providing proof of purchase. Please note you must register a product before making a claim.

    Register Your Product 
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    Make a Claim

    Once you are on the account dashboard, click on the "Make A Claim" button. Fill in the fields displayed: Select your product, type in the product serial number, select purchase date, upload image of damaged product, upload an image providing proof of purchase.

    Make a Claim Now 
 

QDOS Limited Lifetime Warranty Q&A

Limited Lifetime Warranty definition

QDOS Limited Lifetime Warranty applies to eligible QDOS products only. QDOS warrants the product against breaks and
damages during its device lifetime*. To make a warranty claim for your QDOS product**, you must register your product on our website within 30 days of purchase.

Is the QDOS Limited Lifetime Warranty replacement program free of charge?

Yes, product replacement is free. You are only asked to pay for packaging and postage. Customs charges may apply.

* Based on stock availability, exemptions apply for discontinued products

** A replacement will be issued if the claim meets the criteria outlined by the Warranty terms and conditions

How can I join the Limited Lifetime Warranty program?

  • Create an account at qdossound.com
  • Once logged in, “MY ACCOUNT” dashboard will be opened
  • Click “ADD NEW REGISTRATION” to register your qualified QDOS product
  • Follow the on-screen instructions to complete registration
  • You will receive an email to confirm your registration

How can I make a claim for an Limited Lifetime Warranty product?

  • Create an account at qdossound.com
  • Once logged in, “MY ACCOUNT” dashboard will be opened
  • To make a claim for your QDOS product, click the “MAKE A CLAIM” icon
  • Follow the on-screen instructions to complete your warranty claim
  • You will receive an email to confirm your claim is being processed
  • We will review the claim and send you a confirmation email
  • If your claim meets the appropriate criteria, you will be directed to purchase postage & packing for the replacement product

Is my product covered by the Limited Lifetime Warranty program?

The Lifetime Warranty program applies for eligible products products with our Lifetime Warranty icon displayed on the packaging. All other QDOS products are covered by our standard manufacturer’s warranty.

Please click here for for a full list of eligible products.

When can I make a claim?

If your eligible QDOS product with significant, accidental breaks or damage, accidental cracks or chips, or noticeable manufacturing defects, you will be able to make a claim.

The Limited Lifetime Warranty covers all functional aspects of the product under normal use, provided the product was purchased from an authorised QDOS retailer or the official website. Only original, unaltered, and unmodified materials and workmanship are covered.

Please click here for a full QDOS Limited Lifetime Warranty T&Cs.

Where can I find the product name?

The product name can be found above the barcode on the back of the product packaging, an example is shown below:

OptiGuard™ ECO GLASS for iPhone 15 Pro Max

Where can I find the serial number?

The serial number can be found under the barcode on the back of the product packaging and will typically start with a BN- prefix, an example is shown below:

BN-320705

Original purchase date

The original purchase date should match the date on your purchase receipt or email confirmation.

Proof of purchase

You will be directed to upload a proof of purchase (photo of receipt or email confirmation). Please note that the registration will be refused without a valid proof of purchase. Please make sure the proof is visible.

Regional limitations

Qualifying QDOS branded products are backed by a Limited Lifetime Warranty, unless the product was purchased in South Africa, Namibia, Zimbabwe, Botswana, or other disqualified countries. See here for details of excluded territories.

Contact us

If you need any assistance with the Lifetime Warranty program, please contact enquiries@qdossound.com